How it works!
How do you identify if your customers have had a positive or negative shopping/dining experience?
iSpy Mystery Shoppers will allow you to do just that by offering a unique & personalised form of research.
We have a standardised questionnaire, which we adjust to suit your specific criteria, offering you your own personalised questionnaire.
Based on your specific criteria we allocate one of our suitable mystery shoppers, to pose as a customer and carry out the evaluation.
Subsequently the mystery shopper will present the detailed feedback evaluation report.
The evaluation report together with a progress chart is then audited and issued to you.
This valuable feedback is highly beneficial and can serve to:
Measure level of standards
Highlight continual problems
Keep staff on their best behavior, not knowing which of the customers is the 'spy'
Give insight to where improvements are needed
Create consistency on a national level
Reduce employees temptation to steal
Assist with staff training
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Did you know?
The average customer tells more than 10 people about a BAD CUSTOMER SERVICE EXPERIENCE
What cannot be monitored cannot be managed