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About Us

iSpy Mystery Shoppers conduct mystery shopping visits  throughout South Africa. Having been in the service industry for 15 years & covering most aspects of the industry. We have witnessed Service Excellence as one of the most important competitive tools for success. iSpy Mystery shoppers are based in Cape Town and have a team of experienced mystery shoppers from all corners of South Africa. After which, they conduct a professional evaluation of their full experience objectively and realistically by our feedback report.

iSpy Mystery Shoppers accept no less than SERVICE EXCELLENCE and have the will to exceed your expectations & add value to your business. Our knowledge, expertise, work ethic & capability allow us to achieve our well-rounded service.
Our Pledge

Ispy Mystery Shoppers pledge to provide you with comprehensive, sincere information by conducting the evaluations with integrity and therefore assisting you to achieve your goals.

Our Strengths
  • Personalized service from owner run company
  • Tailor-made questionnaires to meet your specific needs
  • 200 experienced mystery shoppers available nationally
  • Recognizing the importance of your specified criteria
  • Quick turnaround reporting time, which allows for quick action
  • Consistency in feedback reports
  • Cost effectiveness

Our Vision
  • To partner with you, to design your personalized, tailor-made questionnaire
  • To work with you closely, offering you personalized attention on a daily basis
  • To provide you with consistent, comprehensive & accurate feedback reports
  • Strive to continually add value to our service
  • To promote a culture of Service Excellence

Our Mission

  • To fulfill our vision
  • To grow with you, as your business grows

Did you know?

The average customer tells more than 10 people about a BAD CUSTOMER SERVICE EXPERIENCE

What cannot be monitored cannot be managed