iSpy Mystery Shoppers conduct mystery shopping visits throughout South Africa. Having been in the service industry for 15 years & covering most aspects of the industry. We have witnessed Service Excellence as one of the most important competitive tools for success. iSpy Mystery shoppers are based in Cape Town and have a team of experienced mystery shoppers from all corners of South Africa. After which, they conduct a professional evaluation of their full experience objectively and realistically by our feedback report.
iSpy Mystery Shoppers accept no less than SERVICE EXCELLENCE and have the will to exceed your expectations & add value to your business. Our knowledge, expertise, work ethic & capability allow us to achieve our well-rounded service.
Ispy Mystery Shoppers pledge to provide you with comprehensive, sincere information by conducting the evaluations with integrity and therefore assisting you to achieve your goals.
Personalized service from owner run company
Tailor-made questionnaires to meet your specific needs
200 experienced mystery shoppers available nationally
Recognizing the importance of your specified criteria
Quick turnaround reporting time, which allows for quick action
Consistency in feedback reports
To partner with you, to design your personalized, tailor-made questionnaire
To work with you closely, offering you personalized attention on a daily basis
To provide you with consistent, comprehensive & accurate feedback reports
Strive to continually add value to our service
To promote a culture of Service Excellence
To fulfill our vision
To grow with you, as your business grows
Did you know?
The average customer tells more than 10 people about a BAD CUSTOMER SERVICE EXPERIENCE