The average customer tells more than 10 people about a BAD CUSTOMER SERVICE EXPERIENCE
What is mystery shopping?
It is an innovative method of market research and is used to evaluate your customers' overall experience and to measure your employees' integrity. This will set you in the right direction to becoming a market leader.
This innovative method allows you to:
Keep your fingers on the pulse.
Measure the standards of your business by exposing fundamental information
Discover your strengths & weaknesses
Correct problem areas that could potentially hurt your business brand image
Keep your staff on their best behavior.
iSpy Mystery Shoppers will give you the leverage to develop into a market leader, by upholding a philosophy of service excellence.
It's simple - Monitoring your progress with iSpy Mystery Shoppers will ensure you maintain consistency and high quality service levels.
If you are looking for a business partner that will help you nurture your business, require further information regarding Mystery Shopping or would like to request a quote for using the service of iSpy mystery shoppers, please feel free to contact us